SIDIA Refund & Return Policy

(Effective 20 July 2026)

Before initiating a return, we'd love the opportunity to resolve any concerns you may have with your order.

Return Eligibility

  • Return requests must be submitted within 14 business days of the carrier-confirmed delivery date.

  • Items must not be final sale or purchased at a discount of 20% or more (including promotional offers, discount codes, and sitewide sales).

  • Items were not received as an exchange.

  • Items were purchased directly from sidiathebrand.com (not from third-party retailers).

Opened and gently used items are eligible for return, provided all other eligibility requirements are met.

SIDIA Inc. reserves the right to refuse returns or exchanges that do not meet our policy criteria.

How to Return Your Order

Note: There is an $8 USD / CAD return fee, which will be deducted from your refund total.

1. Email hi@sidiathebrand.com with subject “Return Request: [ORDER NUMBER]” and the following information:

  • The product(s) you wish to return
  • Reason for return

2. If your return request is approved, we'll email you a prepaid return shipping label and packing instructions.

3. Once your package is delivered to our warehouse, please allow 2–5 business days for inspection and processing.

4. Once your return has been received and approved, refunds are typically reflected by your payment provider within 3–10 business days. We'll email you once your refund has been issued.

  • Original shipping charges are non-refundable.

Damaged, defective, or wrong item received

If your order arrives damaged/defective or incorrect, contact us within 14 business days of delivery at hi@sidiathebrand.com with photos/video. We'll make it right by providing a replacement, refund, or prepaid return label, as appropriate.