FAQS
General
Where does the name Sidia come from?
SIDIA is named after Erin’s (our Founder & CEO) late-grandmother, Sidia. She inspired Erin through her enduring style, humor, resilience and grit, and her inherent grace left a legacy that serves as the brand's blueprint today; rooted in comfort, design, and inviting women to live unfettered and free from restriction.
Where are you located?
Our offices, partner factories & warehouse are located in Toronto, Canada.
I need help picking out my SIDIA, who do I talk to?
We’re always here for any questions or just to chat! ! For questions regarding a product, fit, or styling, feel free to DM us at @sidiathebrand or email us at hi@sidiathebrand.com.
Do you offer gift cards?
We do! See here to purchase a SIDIA gift card.
What forms of payment do you accept?
We currently accept Visa, Mastercard, Amex, Discover, Diner’s Club, Paypal and Sezzle.
How does Sezzle work?
Sezzle allows you to split your entire order into 4 interest-free payments over 6 weeks. At checkout, all you’ll need to do is choose Sezzle as you would any other payment method. You may be directed to a separate window to fill in your information. Purchases with Sezzle are subject to approval.
I have a question about my order, who do I talk to?
If you have any questions about your order, shoot us an email at hi@sidiathebrand.com from Monday to Friday, and we will get back to you as soon as we can!
Can I make adjustments to my order after it’s been placed?
We will do our best, but can’t ensure we can edit your order once it’s been placed. If an adjustment needs to be made, please let us know ASAP at hi@sidiathebrand.com
Can I cancel my order after it’s been placed?
Please email us at hi@sidiathebrand.com with the word "Cancel" & your Order # in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed, but we will do our best!
If an order has been shipped out, we unfortunately will not be able to cancel your order, but are more than happy to accommodate a return & refund if you are not happy with your purchase.
What are your Customer Service hours?
Our customer service hours are Monday - Friday 9:00 AM to 5:00 PM. If there is something urgent after hours, please DM us. Thank you for your patience!
Please note, our team is small and it may take up to 24h to respond to any inquiry.
Product
Where are your items made?
All of our apparel products are made locally, in small batches, in Toronto, Canada.
All of our candles are made in the USA and hand poured.
What do you do with products once they’ve been returned?
Introducing SIDIA Collects: A new program we are rolling out that preserves the afterlife of our products. SIDIA will collect garments from customers who are finished with them and either donate them to Dress for Successor in the future work with mills to break them down into recycled fabrics.
What’s the best way to wash your products?
Wash cold with similar colors, lay flat to dry. Items placed in the dryer may shrink. See more on caftan care and washing instructions here.
For styles made with natural fibers (Athena, Wild Grace, Gaia), you may notice your item becoming slightly stiff after washing. This is the nature of the fabric - once worn it will immediately begin to soften.
What are your candles made of?
Each candle is made from a soy-coconut wax blend with a lead-free cotton wick, and formulated with a blend of essential oils, natural & clean synthetic fragrances.
The vessel is a frosted ombre glass, made in the USA.
Sustainability
Are your candles non-toxic and cruelty free?
Our candles are non-toxic, and free of parabens, sulphates, phthalates and mineral oils, and are vegan + cruelty free.
Why Soy Coconut Wax?
Our candle wax blend is plant-based and derived from environmentally friendly, renewable resources, and produce a non-toxic, clean burn that emits less smoke & soot.
Coconut and Soy candle waxes are also slow-burning, prolonging the life of your candle, with a superior ability to hold and emit fragrance.
Is your packaging eco-friendly?
Our candle and headband packaging is made from FSC paper and can easily be disassembled and recycled.
What is Tencel Lyocell?
As part of our sustainability practices, we use Tencel Lyocell for a selection of our caftans and sets.
Tencel Lyocell is a material derived from sustainable wood sources, produced with optimum use of natural resources such as land and water, with a recovery rate of 99.9%. The fabric is ideal for sensitive skin due to the smooth fibre surface, and is the most durable of all cellulose fibres. Produced using an eco-friendly closed loop manufacturing process.
What does OEKO-TEX certified mean?
The majority of our fabrics are OEKO-TEX certified, which is a worldwide consistent, independent testing & certification system that tests for harmful chemicals, both regulated and non-regulated, which may be harmful for human health.
1% for the planet
SIDIA is a proud member of 1% for the Planet, meaning 1% of our annual sales annually are donated directly to approved environmental nonprofits. Read more about 1% for the Planet’s initiatives here.
Shipping & Returns
Where do you ship to?
We currently ship across Canada and the US.
Do you ship internationally?
Unfortunately we do not ship internationally at this time. This is a goal as we continue to grow - watch this space for updates!
Do you offer Free Shipping?
We offer free ground shipping on all orders over $175.
When will my order ship?
We process & ship your orders 1-3 business days after it has been placed (usually sooner when possible!)
When will my order arrive?
Shipping times are dependent on your location - if you’re on the east coast it will generally take between 3-5 days. If you’re living on the west coast, it can take between 4-10 days for arrival once your order ships from our warehouse.
My order is delayed - can you help me?
We are more than happy to help! Email us with your Order #hi@sidiathebrand.comfor more information on your order.
I live in Toronto, would I be able to pick up my package?
At this time, we do not offer curbside pickup
SOS - My package is lost!
We allow 2 weeks for your package to deliver from the date your package leaves the warehouse. If the package does not move within 2 weeks, you can email hi@sidiathebrand.com and we will file a claim with the shipping company.
What is your return policy?
Want a return or exchange? Just email us at hi@sidiathebrand.com to let us know within 10 days of receiving your order.
To see our full policy, see here.
I’m past the policy date, can you help me?
Shoot us an email at hi@sidiathebrand.com and we will see what we can do to help!
More...
What is the SIDIA Stories Grant?
The SIDIA Stories Grant is our way of both honoring and healing her complex story of trauma, and of exploring the power of story to impact generations past, present and future.
Last Fall launched our first ever SIDIA Stories Grant, in collaboration with The Open Series. The grant helped to fund 6-8 women, who are victims of intergenerational trauma, to receive free healing and therapy.
Click here to read more about our Social Mission.
Press & Partnerships
Have questions about press or partnership inquiries? Email us at hi@sidiathebrand.com
Wholesale
Interested in becoming a wholesale partner? Email us at hi@sidiathebrand.com.