FAQS
General
Where does the name Sidia come from?
SIDIA is named after our Founder & CEO Erin’s late grandmother, Sidia. She inspired Erin with her timeless style, humor, resilience, and grit. Her inherent grace left a lasting legacy that shapes the brand today—rooted in comfort, thoughtful design, and empowering women to live freely and without restriction.
Where are you located?
We are proudly based in Toronto, Canada.
Visit our Stockist Page to find locations where you can experience SIDIA in person.
I need help choosing SIDIA products—who can I talk to?
For product inquiries, email us at hi@sidiathebrand.com. You can also use our Concierge Service to schedule a video appointment with the SIDIA team for real-time guidance.
Do you offer gift cards?
We do! See here to purchase a SIDIA gift card.
What forms of payment do you accept?
We accept major credit cards, Paypal and Sezzle for interest-free installment payments.
How does Sezzle work?
Sezzle allows you to split your entire order into 4 interest-free payments over 6 weeks. At checkout, all you’ll need to do is choose Sezzle as you would any other payment method. You may be directed to a separate window to fill in your information. Purchases with Sezzle are subject to approval.
I have a question about my order, who do I talk to?
For any order-related questions, email us at hi@sidiathebrand.com. We're available Monday to Friday and will get back to you as soon as possible.
Can I make adjustments to my order after it’s been placed?
We’ll do our best to accommodate changes, but we can’t guarantee adjustments once an order is placed. For assistance, email us at hi@sidiathebrand.com.
Can I cancel my order after it’s been placed?
Email us at hi@sidiathebrand.com with "Cancel" and your Order # in the subject line as soon as possible. If your order has already shipped, we won’t be able to cancel it—but we’re happy to help you process a return and refund.
What are your Customer Service hours?
Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST.
Product
Where are your items made?
- Body Care: Made in Toronto, Canada.
- Hand Care: Made in the USA.
- Candles: Made in the USA.
What are your candles made of?
Each candle is crafted from a soy-coconut wax blend with a lead-free cotton wick, and is formulated with a blend of essential oils, natural, and clean synthetic fragrances.
Sustainability
Are your candles non-toxic and cruelty free?
Our candles are non-toxic, and free of parabens, sulphates, phthalates and mineral oils, and are vegan + cruelty free.
Why Soy Coconut Wax?
Our candle wax blend is plant-based and derived from environmentally friendly, renewable resources, and produce a non-toxic, clean burn that emits less smoke & soot.
Coconut and Soy candle waxes are also slow-burning, prolonging the life of your candle, with a superior ability to hold and emit fragrance.
Is your packaging eco-friendly?
Yes, our packaging is made from FSC-certified paper, ensuring it’s sustainable and recyclable. Additionally, our components are made from PCR materials or glass, further supporting our commitment to eco-friendly practices.
1% for the planet
SIDIA is a proud member of 1% for the Planet, meaning 1% of our annual sales annually are donated directly to approved environmental nonprofits. Read more about 1% for the Planet’s initiatives here.
Shipping & Returns
Where do you ship to?
We currently ship across Canada and the US.
Do you ship internationally?
At this time, we do not ship internationally.
Do you offer Free Shipping?
Yes. We offer free ground shipping on purchases of $90 or more.
When will my order ship?
Orders are processed at our warehouse within 3-7 business days.
My order is delayed - can you help me?
We are more than happy to help! Email us with your Order Number at hi@sidiathebrand.com for more information on your order.
What is your return policy?
We hope you love your SIDIA products. If you’d like to return or exchange an item, please email us at hi@sidiathebrand.com within 10 days of receiving your order to begin the process.
Returns must be shipped back within 10 business days from the date your return is approved. If the item is not received within this timeframe, it will be sent back to you.
At this time, we kindly ask that you arrange your own return shipping. Please email us to receive your packing slip, which must be included in the return package. This ensures your return or exchange can be processed smoothly and efficiently.
If you’re exchanging for an item of lesser value, the difference will be refunded to your original payment method.
Please note: original shipping charges are nonrefundable.
Final Sale:
- All exchanged items
- Items purchased at a 25% discount or greater
SIDIA reserves the right to refuse returns or exchanges that do not meet our policy criteria. Any duties and taxes paid are also nonrefundable.
Returns are typically processed within 5 business days once received and opened at our return center.
My Order Is Damaged
Upon arrival of your SIDIA package, please check for any damage that may have occurred during the shipping process. While we try our best to label accordingly, sometimes shipping boxes can get a normal level of wear throughout the travel from us to you. If your box has been damaged, please carefully inspect the package to ensure your SIDIA product(s) have not been harmed. If your product(s) arrive damaged, please share a photo of the condition and document the situation with our team immediately at hi@sidiathebrand.com, so we can properly document the issue, preventing future occurrences. Carefully discard of the damaged contents and/or item(s).
SOS - My package is lost!
We allow 2 weeks for your package to deliver from the date your package leaves the warehouse. If the package does not move within 2 weeks, you can email hi@sidiathebrand.com and we will file a claim with the shipping company.
More...
Press & Partnerships
Have questions about press or partnership inquiries? Email us at hi@sidiathebrand.com
Wholesale
Interested in becoming a wholesale partner? Email us at hi@sidiathebrand.com.