GENERAL

Where does the name Sidia come from?

SIDIA is named after our Founder & CEO Erin’s late grandmother, Sidia. She inspired Erin with her timeless style, humor, resilience, and grit. Her inherent grace left a lasting legacy that shapes the brand today—rooted in comfort, thoughtful design, and empowering women to live freely and without restriction.
Where are you located?

We are proudly based in Toronto, Canada.

Visit our Stockist Page to find locations where you can experience SIDIA in person.
I need help choosing SIDIA products—who can I talk to?

For product inquiries, email us at hi@sidiathebrand.com or leave a message on our Contact Page.
Do you offer gift cards?

We do! See here to purchase a SIDIA gift card.
What forms of payment do you accept?

We accept major credit cards, Paypal and Sezzle for interest-free installment payments.
How does Sezzle work?

Sezzle allows you to split your entire order into 4 interest-free payments over 6 weeks. At checkout, all you’ll need to do is choose Sezzle as you would any other payment method. You may be directed to a separate window to fill in your information. Purchases with Sezzle are subject to approval.
I have a question about my order, who do I talk to?

For any order-related questions, email us at hi@sidiathebrand.com.
Can I make adjustments to my order after it’s been placed?

We’ll do our best to accommodate changes, but we can’t guarantee adjustments once an order is placed. For assistance, email us at hi@sidiathebrand.com.
Can I cancel my order after it’s been placed?

Email us at hi@sidiathebrand.com with "Cancel" and your Order # in the subject line as soon as possible. If your order has already shipped, we won’t be able to cancel it—but we’re happy to help you process a return and refund.
What are your Customer Service hours?

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST.

PRODUCT

Where are your items made?
  • Fragrance: Made in Canada
  • Body Care: Made in Canada
  • Hand Care: Made in the USA
  • Candles: Made in the USA
What are your candles made of?

Each candle is crafted from a soy-coconut wax blend with a lead-free cotton wick, and is formulated with a blend of essential oils, natural, and clean synthetic fragrances.

SUSTAINABILITY

Are your candles non-toxic and cruelty free?

Our candles are non-toxic, and free of parabens, sulphates, phthalates and mineral oils, and are vegan + cruelty free.
Why Soy Coconut Wax?

Our candle wax blend is plant-based and derived from environmentally friendly, renewable resources, and produce a non-toxic, clean burn that emits less smoke & soot. 

Coconut and Soy candle waxes are also slow-burning, prolonging the life of your candle, with a superior ability to hold and emit fragrance.
Is your packaging eco-friendly?

Yes, our packaging is made from FSC-certified paper, ensuring it’s sustainable and recyclable. Additionally, our components are made from PCR materials or glass, further supporting our commitment to eco-friendly practices.
1% for the planet

SIDIA is a proud member of 1% for the Planet, meaning 1% of our annual sales annually are donated directly to approved environmental nonprofits. Read more about 1% for the Planet’s initiatives here. 

SHIPPING & RETURNS

Where do you ship to?

We currently ship across Canada and the US.
Do you ship internationally?

At this time, we do not ship internationally.
Do you offer Free Shipping?

Yes. We offer free ground shipping on purchases of $75+
When will my order ship?

 Orders are processed at our warehouse within 3-7 business days.
My order is delayed - can you help me?

We are more than happy to help! Email us with your Order Number at hi@sidiathebrand.com for more information on your order.
What is your return policy?

Before processing a return, we would love the opportunity to resolve any issues you are experiencing. If you decide to proceed with a return, please be aware that you will be responsible for arranging the return delivery.

Eligibility

  • Return request is submitted within 10 business days of the carrier-confirmed delivery date.
  • Items must be unopened, unused, and in their original packaging or with the original tamper seal.
  • Items are not final sale and not discounted by 20% or more (including promotions, codes, and site-wide offers).
  • Items were not received as an exchange.
  • Items were purchased directly from sidiathebrand.com (not rom third-party retailers).

SIDIA Inc. reserves the right to refuse returns or exchanges that do not meet our policy criteria.

Return Process

1. Email hi@sidiathebrand.com with subject “Return Request: [ORDER NUMBER]” and the following information:

  • The product(s) you wish to return
  • Reason for return
  • Photo/video showing the item and intact packaging/tamper seal

2. If we approve your return request, we will provide you with a packing slip to include in your package.

3. Process the return package with your preferred carrier and provide hi@sidiathebrand.com with the tracking number, under the same “Return Request” email thread.
My Order Is Damaged

If your order arrives damaged/defective or incorrect, contact us within 10 business days of delivery at hi@sidiathebrand.com with photos/video. We will take care of it and provide any necessary prepaid label or replacement instructions.
SOS - My package is lost!

 Orders are processed at our warehouse within 3-7 business days.We allow 2 weeks for your package to deliver from the date your package leaves the warehouse. If the package does not move within 2 weeks, you can email hi@sidiathebrand.com and we will file a claim with the shipping company.

MORE...

Press & Partnerships

We would love to hear from you! Please email us at hi@sidiathebrand.com.
Wholesale

We would love to hear from you! Please email us at hi@sidiathebrand.com.

If you are a Faire user, you can also find us here: sidia.faire.com