Before processing a return, we would love the opportunity to resolve any issues you are experiencing. If you decide to proceed with a return, please be aware that you will be responsible for arranging the return delivery.

Eligibility

• Return request is submitted within 10 business days of the carrier-confirmed delivery date.

• Items must be unopened, unused, and in their original packaging or with the original tamper seal.

• Items are not final sale and not discounted by 15% or more (including promotions, codes, and site-wide offers).

• Items were not received as an exchange.

• Items were purchased directly from sidiathebrand.com (not rom third-party retailers).

SIDIA Inc. reserves the right to refuse returns or exchanges that do not meet our policy criteria.

Return Process

1. Email hi@sidiathebrand.com with subject “Return Request: [ORDER NUMBER]” and the following information:

• • The product(s) you wish to return
  • Reason for return
  • Photo/video showing the item and intact packaging/tamper seal

2. If we approve your return request, we will provide you with a packing slip to include in your package.

3. Process the return package with your preferred carrier and provide hi@sidiathebrand.com with the tracking number, under the same “Return Request” email thread.

Note: clients are responsible for arranging delivery for their return; SIDIA Inc. will not provide a return label.

4. Once your package is delivered to our warehouse, please allow 2-5 business days for inspection and processing.

5. After approval, your bank/payment provider typically posts the refund within 3–10 business days. We will email you a confirmation once issued.

Note: original and incurred shipping charges are non-refundable.

Damaged, Defective, or Wrong Item Received

If your order arrives damaged/defective or incorrect, contact us within 10 business days of delivery at hi@sidiathebrand.com with photos/video. We will take care of it and provide any necessary prepaid label or replacement instructions.